Optiver

Service Desk Analyst

Imagine yourself, working in a superb high-tech learning environment with access to the latest hardware and software. As a result of the crucial role IT plays in screen-based options trading our IT department consists of more than 100 experts in Networks, Unix, Windows, Hardware and Software. We are now scouting for a Service Desk Specialist to join our highly successful team.

What you’ll do

• As a Service Desk Specialist, you are the first and single point of contact of our IT department;
• All IT and Facility related requests and incidents will be sent to you via mail and or phone;
• You will record and track these incidents and service requests;
• You must make sure that every ticket is registered properly, and solved accordingly within a reasonable time;
• It is particularly crucial that all trading-related applications are always working, and that issues with the systems are resolved as soon as possible;
• During high priority incidents you are responsible for good communication between the IT department and trading.

What you’ll need

• HBO level;
• Excellent English written and verbal skills;
• Good knowledge of the Dutch language;
• Basic knowledge of Windows XP (MCDST preferred);
• Basic ITIL knowledge (ITIL Foundation preferred);
• Able to communicate with all levels of the business;
• Team player, enthusiastic, highly-motivated and customer-focused attitude;
• Flexible and stress-resistant.

What you’ll get

A superb high-tech learning environment with Unix, Network, Windows and Development experts. To broaden your horizons, you’ll work with specialists in many different areas with access to the latest hardware. To keep you on your toes, you’ll have considerable responsibility to keep matters on track. And to make sure your knowledge stays up-to-date, you can educate yourself with various internal and external courses.
Our compensation package is consistent to the type of people we want to see working with us: the best and the brightest. A short overview of our secondary benefits: 30 days holiday, fully paid first-class commuting expenses, a premium-free pension, attractive bonus structure, training opportunities, relocation packages, discounts on health insurance, breakfast and lunch facilities, Friday afternoon drinks and even weekly in-house chair massage. In addition, we offer you the possibility to work in the USA or Australia.

Interested?

Apply directly via the APPLY NOW button. Please provide us with a CV and letter of motivation in English. For more information contact Benoit Monsavoir on +31 (0)20 708 7000

Acquisition further to this advertisement is not appreciated

Keywords: Helpdesk medewerker, Support Medewerker